Payments & Vouchers - FAQ - The Australian Wine
Welcome! Save $40 on Your First Order Use Code FIRST40 Terms & Conditions

Terms & Conditions

Offer available while stocks last. Receive $40 off on any order over $169 sitewide, excluding gift cards, wine plan offers or fine wine and spirits. Offers do not include delivery. This voucher is not redeemable for cash and cannot be used in conjunction with any other special discounted offer, pre-sale, voucher or for any wine plan or subscription purchase.Only available to new customers on their first order. Order acceptance and the contract between you and us will only be formed on the dispatch to you of the product(s) ordered. Orders will not be accepted (nor will wine be delivered to) persons under the age of 18 years. Most orders are fulfilled within a week but please allow up to 14 days. Delivery to outlying areas will be to the agent's nearest depot. You can calculate delivery costs by clicking here. We do not deliver to parcel lockers, and unfortunately due to rising delivery costs and current liquor laws are unable to deliver to the Northern Territory. If a wine becomes unavailable, a similar wine of greater value may be supplied. If you are unhappy with the substitute we will refund to you. Normal retail prices are provided by the wineries. All our wines are covered by our guarantee – if you don't like a wine for any reason, we will refund you and arrange to the collect the wine. Please see our full Terms and Conditions of Sale and Privacy Policy available here: www.theaustralianwine.com.au/privacy. If you have further questions, our customer service department is always happy to help. You can call us at 1300 734 924 (lines open Monday-Friday 8am-6pm AEST). To contact us via email, please write to customerservice@theaustralianwine.com.au

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Payments & Vouchers

Promotional vouchers

Occasionally we may send you a promotional voucher code. These can be redeemed by entering the voucher code into the box at the payment screen and then clicking on 'redeem'.

In the very rare event you’ve experienced an issue making a payment online, with a voucher or you spot a discrepancy, please contact us as soon as possible and we will do our very best to resolve the matter.

Payment methods

We accept the following payment methods:

  • Paypal
  • Visa
  • Mastercard
  • Amex

Please note wine plan subscriptions cannot be paid for by Paypal, please call us for further details.

Updating your payment details

You can update your payment details online by visiting Your Account or by calling us on 1300 765 021.

To change payment details for a wine plan you will need to call us on 1300 765 021.

Requesting a GST receipt

You can request a GST invoice - contact us and we can arrange to send a receipt via email or post, just let us know what is best for you.

How do I make changes to a saved credit card?

If you’re a Wine Club member, you will need to update your credit card in two places. First, Log In to your account and go to the My Details section. At the bottom of this page, you can add a new payment card, change your default card, or remove a card. Next, go to My Wine Plan and click Manage My Wine Plan. Here you will be able to view details of your next case and update your credit card information. Of course, you can always call Customer Service and we will be happy to assist you.

Non-Wine Club members, simply Log In to your account and go to the My Details section. At the bottom of this page, you can add a new payment card, change your default card, or remove a card.

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